Hi, I'm Lonna.
So nice to meet you.
I lead software and business systems implementations from the first conversation to daily use. I gather requirements, connect the data, test the build, and roll it out so people actually use it. My most recent rollout replaced a daily leadership meeting with a dashboard executives now use every day.
From scattered updates to
one source of truth.
Replaced a daily 30-minute leadership status meeting with a KPI dashboard. Owners and leadership now use it every day to make decisions without another status call.
The challenge
After a corporate separation, Sunbelt Sports, a multi-state company, had to stand up its own systems on a limited budget. Status lived in phone calls, spreadsheets, and scattered reports. Leadership could not see the full picture, and frontline teams lost time chasing information.
What I owned
- Requirements. Interviewed owners, managers, and frontline users to define the decisions the dashboard had to support.
- Solution design. Shaped a simple tabbed layout and kept the existing operating workbook as a trusted source.
- Integration. Brought in Samsara fleet and safety data, VisionLink equipment feeds, rental data, and QuickBooks exports, with labels that show each source and how fresh it is.
- Build. Developed the tools with AI assistance while owning the business decisions, interface direction, and quality.
- Testing and rollout. Ran stakeholder reviews, fixed data mappings, and released in small steps so people adopted it with little training.
Judgment calls that mattered
- Challenged risk flags that did not match reality, so bad source data never looked like a team performance problem.
- Replaced unreliable PDF parsing with structured spreadsheet exports, creating one trusted data source for several tools.
- Refused guessed vendor and location details and verified everything against source documents.
The result
- Daily 30-minute leadership status meeting eliminated.
- Owners and leadership use the dashboard every day.
- Fewer lookup calls, paper handoffs, and office trips.
- A companion bilingual (English and Spanish) mobile app for frontline staff.
The demo uses sample data to protect company information. The results above are from the real rollout.
I turn complicated work into
systems people use.
I'm a PMP-certified implementation lead with 7+ years delivering systems across enterprise telecom, service operations, small business, and multi-state operations.
I work where requirements, people, process, data, and deadlines meet. I ask how the work really happens, find the gaps, and design a system that makes the next step clearer.
I build executive dashboards, platform integrations, mobile tools, and automated reporting. I use AI tools like Claude and ChatGPT to build faster, and I own the requirements, decisions, testing, and adoption.
I'm pursuing a Ph.D. in Information Technology with an AI focus, and I work in English and Haitian Creole.
Every role built the
same core strength.
Sunbelt Sports — Project Coordinator (Technical Operations / AI Product Lead) · June 2023–present
Lead business systems implementation and AI-enabled automation: executive dashboards, SaaS integrations, a bilingual mobile app, and automated reporting, while coordinating 5–8 concurrent projects.
Rite Rug — Project Lead and Operations Manager · February 2022–May 2023
Directed delivery across 50+ account segments, owning schedules, budgets, quality, vendors, and client escalations.
Avia’s Locs — Founder and Creative Director · August 2020–January 2023
Selected and implemented the full tech stack (website, online booking, CRM, communications, and analytics) for a business that grew to 140+ active clients.
AT&T — Technical Project Coordinator, Instructional Systems Design · December 2018–October 2020
Coordinated enterprise digital training launches: requirements, content reviews, QA/UAT, publishing, release support, and adoption.
Next — implementation leadership
Bring end-to-end implementation, integration, and AI adoption experience to a team that ships software its customers rely on.
Clear plan. Tested system.
Real adoption.
An implementation isn't done at launch. It's done when people use it every day.
Discover & define
I map the current workflow, define the business outcome, document requirements, and surface dependencies and risks early.
Build & validate
I configure and integrate the solution, keep owners and risks visible, and run QA and user acceptance testing against the requirements.
Go live & adopt
I plan the rollout, train users, gather feedback, and track real usage until the system is part of the daily routine.
Requirements turned into
working systems.
Click any project to see the problem, my role, and the result.
Executive KPI Dashboard
Scattered updates turned into one daily operating view.
Executive reporting · demo with sample data · click to read
The problem
Leadership needed project status, schedules, and equipment information in one place, without chasing updates across spreadsheets and reports.
My role
I defined the decisions the dashboard had to support, kept the existing operating workbook as a trusted source, and designed a simple tabbed interface. I ran stakeholder reviews and fixed data mappings, labels, and risk states whenever testing or feedback exposed a problem.
The result
Owners and leadership use it every day, and it replaced a daily 30-minute status meeting.
AI Operations Toolkit
A 31-tool Python/FastMCP prototype that answers business questions with traceable results.
AI prototype · sample data · click to read
The challenge
Business questions need clear inputs and answers people can trust and check.
What I built
With AI assistance, I built a Python/FastMCP prototype with 31 registered tools, input validation, and JSONL audit logs. The public version uses sample data so no company records are exposed.
What it shows
I can turn a business need into a technical spec, work through the build, and make every answer traceable.
Build vs. Buy: Timekeeping
Built a timekeeping-to-invoicing prototype, then retired it for a better existing option.
Retired prototype · click to read
What I defined
A consistent path from staff time entries to accounting review, including the required data and validation rules.
The prototype
With AI assistance, I built the workflow end to end: validation, PDF output, and QuickBooks-ready records.
The decision
When we found QuickBooks Time was already in our paid plan, we adopted it and retired the custom tool. That avoided duplicate spend and ongoing maintenance. Knowing when not to build is part of the job.
Project Readiness Tracker
Dependencies, documents, and owners visible before work starts.
Workflow and prototype · click to read
The problem
Projects depend on documents, vendors, and decisions coming together on time. A checklist fails if its data is wrong or out of date.
My role
I organized dependencies, owners, and exceptions into one workflow. When an accuracy check pulled from the wrong data source, I traced it and corrected the mappings. I refused guessed details and verified against source documents.
The result
A readiness view built on verified data, with open items flagged for follow-up and a clear owner for each one.
Bilingual Mobile App
A simple, high-contrast app for frontline staff, in English and Spanish.
Frontline companion app · click to read
The problem
Frontline staff needed work orders, plans, and quantities without calling the office or driving back for paperwork. Their needs were different from what leadership needed.
My design choices
A light background with high contrast for outdoor use, fewer taps, less typing, less scrolling, and content in English and Spanish. Plain language instead of tech jargon.
The result
Fewer lookup calls and office trips, and a tool built around the people who actually use it.
Automated Reporting
Daily, weekly, and monthly reports that build themselves, with a backup plan.
Reporting workflow · demo with sample data · click to read
The problem
Activity, schedules, rentals, and meeting decisions lived in different places, and updates took hours to pull together.
My role
I built the reporting workflows with AI assistance, rewrote generic AI summaries into plain language, and fixed permission, labeling, and parsing problems.
Reliability by design
If the AI service is down, a backup path still builds the report, so updates always go out on time.
Public demos use sample data to protect company information.
Ask about the work.
Get a direct answer.
Get a quick answer about my experience, how I deliver, what I've built, or role fit.
There's a terminal.
Of course there's a terminal.
Try help, story, numbers, kreyol, or, if you're hiring, sudo hire-lonna.